Vivi & Mark (“we,” “us,” or “our”) operates https://viviandmark.com (the “Site”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our Site.
1. Information We Collect
Personal Information
When you use viviandmark.com, we may collect personal information you voluntarily provide, including:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely by third-party payment processors; we do not store full payment card information)
- Order and purchase history
Automatically Collected Information
When you visit the Site, certain information is collected automatically, including:
- IP address
- Browser type and device information
- Pages viewed, time spent, and interactions
- Referring website or source
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process, fulfill, and ship orders
- Communicate with you regarding orders, returns, and customer service
- Send transactional and promotional emails (you may opt out of marketing emails at any time)
- Improve the performance, functionality, and design of viviandmark.com
- Detect, prevent, and protect against fraud and unauthorized activity
- Comply with applicable laws and regulations
3. Sharing Your Information
Vivi & Mark does not sell your personal information.
We may share your information with trusted third parties only when necessary, such as:
- Payment processing providers
- Shipping and logistics partners
- Email communication and marketing platforms
- Analytics and website performance tools
- Legal or regulatory authorities when required by law
All third-party service providers are contractually obligated to protect your information and use it solely for the services they provide to us.
4. Cookies and Tracking Technologies
viviandmark.com uses cookies and similar technologies to:
- Ensure essential site functionality
- Remember user preferences
- Analyze site traffic and usage
- Support marketing and advertising efforts
You may manage or disable cookies through your browser settings. Please note that some features of the Site may not function properly if cookies are disabled.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information. While we strive to use commercially acceptable means to safeguard your data, no method of electronic transmission or storage is completely secure.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise these rights, please contact us using the information provided below.
7. Children’s Privacy
viviandmark.com is not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.