Return & Refund Policy

Thank you for shopping with Vivi & Mark. Please review our Return & Refund Policy carefully before making a purchase.

All Sales Are Final

All sales are final. We do not accept returns, exchanges, or refunds once an order has been placed.

By completing a purchase on https://viviandmark.com, you acknowledge and agree to this policy.

No Returns or Exchanges

We do not accept returns or exchanges for any reason, including but not limited to:

• Change of mind
• Incorrect size, color, or style selection
• Dissatisfaction with the product
• Accidental purchases
  

Please ensure all order details are correct before submitting your purchase.

Damaged or Incorrect Items

In the rare event that you receive an item that is damaged or incorrect from what you ordered, please contact us within 48 hours of delivery

Include your order number and clear photos of the issue. If approved, we may offer a replacement at our discretion. Refunds will not be issued.

Shipping Issues

Vivian & Mark is not responsible for:

• Delays caused by the shipping carrier
• Lost or stolen packages marked as delivered
• Incorrect shipping addresses provided by the customer
  

Please verify your shipping information before completing your order.

Policy Acceptance

By purchasing from viviandmark.com, you agree to this Return & Refund Policy in full.